New Patient Information
We're so glad you're considering Southtowns Animal Hospital for your pet's care. Here's everything you need to know before your first visit.
What to Expect
Schedule Your Appointment
Call us at (716) 824-4108 or use our online booking to schedule your first visit. We'll ask for some basic information about you and your pet.
Please review our No-Show/Cancellation Policy and New Client Deposit Policy at the bottom of this page.
Complete New Patient Forms
Download and complete our new client forms before your visit to save time. You can also fill them out when you arrive.
Bring Your Pet's Records
If your pet has seen another veterinarian, please upload and submit your pet's records by clicking the "Submit Patient Records" tab in the navigation bar. Please also bring any available medical records, vaccination history, and current medications.
During the Appointment
Our Veterinarians will conduct a nose-to-tail physical examination, review vaccination status, discuss nutrition and preventive care, and address any specific concerns. Feel free to ask questions — we want you to feel informed and comfortable every step of the way.
After Your Visit
You'll receive a visit summary outlining findings, recommendations, and any prescribed treatments. Our team will follow up if lab results are pending and is always available by phone if new questions arise. We'll also remind you when your pet is due for their next visit.
Deposit & No-Show Policy
Appointment Deposit
A deposit is required at the time of scheduling for certain appointment types such as new clients, surgical procedures and specialty consultations. This deposit will be applied toward the cost of your visit. Deposits are non-refundable if the appointment is cancelled with less than 24 hours' notice and48 hours for surgery appointments.
No-Show Policy
We require at least 24 hours' notice for appointment cancellations and 48 hours for surgical cancellations.
Missed appointments or same-day cancellations may incur a $55 no-show fee.
Surgery Appointments
If you need to reschedule or cancel, please notify us at least 48 hours in advance to avoid forfeiting your deposit. For surgeries scheduled on a Monday, we must receive notice by 9:00 AM the Friday before. Failure to provide timely notice will result in a $100 no-show fee.
Questions about our policies? Please call us at (716) 823-1000 — we're happy to help.
Ready to get started?
Download our new patient forms before your visit.